Contact Luxury Relax: Free Mattress Consultation

Choosing a mattress is personal, which is exactly why the last step should be a conversation, not a checkout button. A form with a price and a size tells you nothing about how a surface will behave under your shoulders, your hips and your weight. An expert who asks the right questions tells you everything in a few minutes, and at Luxury Relax that conversation is free.

This page is the practical bridge between research and decision, whether you have already chosen a model or are still weighing two. It explains how the free consultation works, what the real contact details are, what to have ready before you call, and how delivery and payment are handled. If you arrived from one of our comparison pages, this is where the theory becomes a mattress in your bedroom, usually within a couple of days of the first call.

If you have not narrowed the range yet, the complete mattress ranking and our full Luxury Relax review are the fastest ways to build a shortlist before you reach out. When you are ready, the form is a minute away.

How the Free Consultation Works

The consultation is a short, structured conversation, not a sales script. An expert asks about your body weight, your usual sleeping position and whether you share the bed, then recommends a model and a size that fit the answers. The questions come first and the recommendations second, because the goal is to match the mattress to the sleeper. Nothing is designed to push you toward the most expensive model; a lighter sleeper on a modest budget is often steered to the Gold, because a better fit at a lower price is a customer who comes back.

If you have particular concerns, say so plainly. A sore lower back, a hot sleeper, a partner who turns all night, a frame in an awkward size, a staircase the mattress must climb: each one changes the advice. The expert can also confirm whether a standard size will fit or whether a custom measure is needed.

Because the whole range is built on the same principles, the consultation usually narrows the choice to one or two models within minutes. If you are unsure whether you need standard sizes or something bespoke, the expert tells you on the spot, which saves a second order and a return. From there, the ten trial nights give you the final word. You are not asked to trust a recommendation blindly; you are asked to test it at home.

Real Contact Details and Showroom

Luxury Relax Materassi is based in Brianza and serves all of Italy. The workshop and showroom are at Via San Rocco 42, 20831 Seregno, in the province of Monza and Brianza, in Lombardy. If you would rather see and touch the mattresses in person, that is the address to visit. The showroom is where the whole range, from the Venere at €149 to the Athena at €990, stands side by side, so you can compare the feel of each model in a single visit.

By phone, the toll-free number is 0362 222407 and the customer assistance line is 339 4797213, available around the clock. By email, write to info@luxuryrelax.it. The official shop is at luxuryrelax.it, where the range and prices are listed with both the discounted and the list figures.

The brand is active on Facebook as LuxuryRelaxMaterassi — 4.8 out of 5 across 286 reviews — and on Instagram as luxuryrelaxmaterassi, for a look at the products and the workshop. Both are useful if you want to see how other buyers found the service before you make contact.

Opening Hours and Response Times

The assistance line runs around the clock, so a question at an awkward hour is not a problem. Standard enquiries by phone, email or the form are answered during working hours, and the guarantee is a prompt, human reply rather than a queue. For anything urgent, the toll-free line 0362 222407 and the assistance line 339 4797213 stay reachable at any hour of the day or night.

Delivery is where the brand is fastest of all. Orders ship free across Italy, islands included, in 24 to 48 hours. A decision made today can be a mattress in your bedroom within two days, and a trial begun the same week, with the ten nights starting as soon as you are sleeping on it. For a buyer replacing a mattress that has already failed, that speed is often the deciding factor.

If you are visiting the showroom rather than ordering remotely, call ahead to confirm the timing and say which models interest you, so the visit is productive rather than a browse. A short call before you travel saves a wasted trip.

Response times are part of the service, not an afterthought. Email and form enquiries are answered promptly during the working day, and the assistance line stays open around the clock for anything urgent. If you are replacing a mattress that has already given up, say so and the team will prioritise the timing, because sleeping badly while you wait is the one delay nobody should have to accept.

What to Have Ready Before You Call

A few simple details make the consultation sharper and the recommendation more precise. Have your body weight to hand, know which position you usually sleep in, and be ready to say whether you share the bed and how much your partner weighs. Note any specific discomfort you want the mattress to address.

On the practical side, measure your bed base and the room, and note the height you want to sit at when you get up. If the space is awkward, include the route the mattress must travel through doors and stairs, and mention whether a custom size might be needed. A photograph of the base with a tape measure across it is often enough.

If you are still deciding between models, the mattress buying guide explains the layer logic, and our home comparison hub collects the full picture in one place. Bring those notes to the consultation and the expert can match them to a model immediately.

Delivery and Payment Options

The brand removes almost all the friction from buying a mattress remotely. Delivery is free throughout Italy, islands included, and typically arrives within 24 to 48 hours of the order. Payment can be made on delivery or by card, so you never pay upfront for a product you have yet to see. Choose payment on delivery and you settle only once the mattress is in your home.

The range is built to be ordered with confidence. Every mattress carries a ten-year warranty, a washable aloe vera cover, a breathable 3D perimeter band and four perimeter handles, and the whole range is made in Italy. Custom sizes are available for difficult spaces, and the free consultation confirms the right model and dimensions before you commit.

The final safety net is the trial itself. Ten nights, satisfied or refunded, let you sleep on the mattress at home and change your mind if it does not work. Between the free advice, the free delivery, the payment on delivery and the trial, the risk of getting it wrong is close to zero. Send a message through the contact details above, tell the team your weight, your position and your measurements, and let the conversation do the rest. The advice is free, the delivery is free, and the ten trial nights are yours to use before you decide.

Frequently Asked Questions

How do I request a free consultation? Use the contact details on this page or the form on the site. An expert asks about your weight, sleeping position and bed, then recommends the right model and size.

What is the phone number for Luxury Relax? The toll-free number is 0362 222407 and the customer assistance line is 339 4797213, available around the clock. You can also email info@luxuryrelax.it.

Where is the showroom? The workshop and showroom are at Via San Rocco 42, 20831 Seregno, Monza and Brianza, Lombardy. Visiting in person is the best way to feel the range before ordering.

How fast is delivery? Delivery is free across Italy, islands included, in 24 to 48 hours. Payment can be made on delivery or by card, so you do not pay before the mattress arrives.

Do I need to pay before delivery? No. You choose payment on delivery or by card, which lets you inspect the mattress as it arrives rather than paying for it upfront.

Can I return the mattress if I do not like it? Yes. With ten trial nights, satisfied or refunded, you test the mattress at home and change your mind, which removes most of the risk of ordering.